Warranties

Find out what's covered by the AlluGuard warranty, as well as what's excluded and how to make a warranty claim.

Important Information

• The warranty information provided applies to all AlluGuard products purchased for installation in the UK and prevail or are in addition to any agreement between you (the customer), the installer and/or SWS UK (the AlluGuard manufacturer).
• This guarantee is in addition to your legal rights in addition to SWS UK products that may be faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
• AlluGuard products are guaranteed against defect of material or workmanship by SWS UK with a parts only warranty, subject to correct installation, maintenance and operation.
• The product must have been installed by an AlluGuard approved installer or by SWS UK itself.
• We recommend that your AlluGuard garage door is serviced by an official AlluGuard distributor every 12 months.
• SWS UK will replace or repair any components of our products where the manufacturing process has resulted in a defect occurring during the relevant period specified below, subject to the exceptions and conditions set out in this document.
• Any spare or replacement parts supplied by SWS UK shall become part of the product and any part or component removed shall become the property of SWS UK.
• SWS UK may use its appointed agent to inspect the product and/or to conduct any repair or replacement as we see fit.
• The AlluGuard warranty covers parts only and does not cover labour costs or consequential costs, including but not limited to call-out fees, transport costs and costs remedial work for removing and/or re-installing faulty parts. See below for further information on warranty exclusions.

Warranty Periods

The following warranty periods apply to AlluGuard products from the date of purchase, subject to correct installation, maintenance and operation:

• Curtain finish - 2 years
• Mechanism & hardware - 2 years
• AlluDrive motors - 2 years
• Teleco control units - 2 years
• Somfy motors - 5 years
• Somfy control units - 5 years

Replacement Electrical Parts

For all replacement electrical parts, the warranty period is 12 months or the remainder of the warranty period (whichever is the longest).

Rubber Parts

Perishable parts such as the rubber safety edge are covered for 2 years. The floor must be smooth, level and kept clear of dirt and debris, which can cause deterioration of the rubber safety edge.

Saltwater Corrosion

The AlluGuard warranty does not cover rust or corrosion caused by exposure to saltwater or salty air for products installed within 500 metres of the sea or a large body of saltwater.

Warranty Exclusions

The AlluGuard warranty does not cover the following:

• Any marks, distortion, stains, blemishes, indentations or scuffs which are not observable from at least 3 metres away in natural light (not direct sunlight).
• Defects which are as a result of:
  • Incorrect installation of the product, not following AlluGuard’s installation instructions.
  • Incorrect or lack of proper care and maintenance of the product in accordance with AlluGuard’s Operating & Maintenance Manual.
  • Incorrect operation of the product.
  • Any modifications made to the product made by anyone other than SWS UK.
  • Normal wear and tear. Please see below for information about marking on the back of roller curtains.
  • Accidental or malicious damage.
  • Impact damage or scratches, dents, scuffs or other minor abrasions.
  • Use or attempted use of non-SWS UK spare parts.
  • Repairs or attempts at repairs undertaken by any person other than someone specifically authorised by SWS UK.
  • Any failure of masonry or other structures on to which the product has been fixed.
  • Any attempt to reduce operating clearances by means of infills or draughtproofing.
  • External influences such as extreme or abnormal weather conditions, fire, water, salts, chemicals and bird droppings.
  • Any fault or surge in the customer’s electricity.

• Rust or corrosion caused by exposure to saltwater or salty air for products installed within 500 metres of the sea or a large body of saltwater.
• Consumables such as fuses, light bulbs or batteries.
• Indirect, special or consequential loss or damage howsoever caused, including remedial work costs, call-out fees, tool or plant hire and transport costs.

Colours & Finishes

The factory application of the paint finish involves an automated process and this may result in minor blemishes or slight inconsistencies in the paint.

We recommend that you perform a visual quality check on installation. Carry out the quality check in natural daylight, not direct sunlight. Stand at a distance of 3 metres from the product to view the overall appearance.

The product is acceptable if, taking into account the facts below, none of the following is readily visible on the face of the product:

• Marks or distortions associated with the manufacturing process
• Minor indentations, marks or scuffs on the surface
• Paint or stain blemishes

Due to the rolling action of roller garage doors, surface marking may be caused by locking straps, dust and debris. Marking may occur at the top of the concave (coil) side of the curtain over time. This is unavoidable and due to prolonged contact with the locking system. This does not constitute a product fault and performance is not affected in any way.

While weathering and sun exposure can cause the exterior surface to fade, colour change or fade will be limited and uniform. Laminate curtains are covered against defects in the laminated finish caused by natural weathering and sunlight. This includes colour changes and fading, as well as defects that are visible to the human eye such as delamination of the foil, blisters, streaks and cracks.

Colour Matching

Products are supplied with frames, guides, fascias, boxes, bottom slats, locking slats and vision slats slats in a solid powder coated painted finish in the best colour to match the door. Due to the manufacturing process, it may not be possible to obtain an exact match and the texture of the finish may vary.

Multiple doors should be ordered together to obtain the best colour match, bearing in mind the limitations of the materials used in construction.

Distortion

The rolling or pressing of aluminium slats during manufacture may cause distortion in the aluminium, and while every effort is made to keep this to a minimum, inevitably some visible distortion will remain, especially under certain lighting conditions such as car headlamps or bright sunshine.

Darker coloured doors that are exposed to significant direct sunlight may be susceptible to expansion which may interfere with the operation of the door.

Extreme Weather Conditions

Regular cleaning of products in ‘high corrosive areas’ such as within 2 miles of the sea is especially important. Your door should be cleaned thoroughly weekly using warm water and mild detergent with a soft cloth or sponge. Allow to dry naturally. Never use strong detergent, abrasive, caustic, or solvent-based
cleaners.

If a door is subjected to very high winds and driving rain, AlluGuard does not guarantee against water ingress, including water ingress under the bottom of the door. As part of the product’s testing for the CE or UKCA marking, the product has not been tested against this and as such is classified as NPD (No
Performance Declared).

Product Care

To prolong the lifespan of your product, please refer to the guidelines below as well as the Operating & Maintenance Guide supplied with your door.

Operation

• Keep openings clear at all times.
• Operate the door whilst watching its movement.
• Do not operate a damaged door, or one which appears to have difficulty operating. If this is the case; isolate the power and ensure the product is inspected by a qualified AlluGuard installer.
• Do not lean ladders or any other objects against the door.
• Stand well clear of the opening whilst the door is being operated.
• Operate the door only by the means originally installed.
• Do not perform any kind of maintenance without first isolating the power.
• Do not use the product to lift anything other than itself.
• Always allow doors to open fully before driving a vehicle through.
• Make sure no foreign items get collected in the guide channels e.g. stones, sticks, paper, etc.

Looking After Your Door

• The door or curtain needs wiping with a damp cloth and a mild detergent to remove any excessive dirt/grime to maintain its appearance and to reduce the risk of the surface being damaged.
• This must be done more frequently in a salt air environment. See above for further information on extreme weather conditions.
• Marks on the paint finish can be cleaned with many types of car polish.
• Chips in the paint work should be touched up using a SWS UK touch-up paint to prevent corrosion of the metal. Touch-up paint is available from your installer.
• Make sure the floor is smooth, level and kept clear of dirt and debris, which can cause deterioration of the rubber safety edge.
• Checks should be made after extreme weather conditions as to the integrity of the door.
• The power to the door should be isolated before washing or repairing the paintwork.

Making a Claim

Any warranty claim must be made by the original installer or an approved AlluGuard distributor. Please contact the company that installed the product,
who will raise the warranty claim on your behalf.

The following information is required:

• ORD number
• Address
• Date of installation

You may be required to show a full service record for your door.